Shalini Pillay is a seasoned management consultant with nearly 30 years of experience. She currently leads the Global Capability Centers (GCC) segment at KPMG India, guiding large global organizations in optimizing their service delivery models. Her expertise lies in leveraging the GCC model to enhance operational efficiency, drive revenue growth, and build future-ready capability hubs.

Previously, Shalini served as the Office Managing Partner for Bangalore at KPMG, where she was instrumental in expanding the firm’s business in the region and managing key strategic client accounts. Her leadership role extended to representing the firm in the market for major accounts.

As a vital member of KPMG’s India Leadership Team and a Board member, Shalini has contributed significantly to the firm’s strategic direction. Her tenure also includes heading the HR function for KPMG in India, showcasing her versatile management skills.

Throughout her career, Shalini has worked with a diverse range of large and medium-sized organizations, assisting them in achieving their strategic goals and growth targets. Her professional focus encompasses a wide array of business advisory and financial consulting services across various industries.

In her current role, Shalini collaborates with KPMG’s extensive GCC-focused team to provide comprehensive services. This includes advising on sourcing strategies, optimizing GBS/GCC setups, implementing technology enhancements, addressing emerging risks, navigating regulatory changes, and reshaping the workforce for the future.

Shalini is a recognized figure in industry forums, contributing to research and thought leadership on the future of global service delivery models. Her educational background includes a Bachelor of Engineering and a Chartered Accountant certification from the Institute of Chartered Accountants of India (ICAI).